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Many meetings fail because we try to follow the linear agenda and stop people from “wandering off the point”. The trouble is, most of us need to wander off the point to follow our natural manner of figuring stuff out.
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Given that many people care about or have something at stake in how the problem is resolved, the process of solving a wicked problem is fundamentally social.
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When we communicate and add technology into the mix (phone, video-chat, text message, etc.) it becomes more difficult. Technology becomes noise in the pure flow of communication.
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Personas are based primarily on ethnographic user data. Ethnographic techniques are valuable because they assume that an interview subject’s attitudes and behaviors are so habitual as to be unconscious.
2 thoughts on “links for 18 June 2007”
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The Toughstone paper refering to wickeproblems is a bit out of date. The paper has been renamed “Wicked problems and social complexity”, and is available here http://www.cognexus.org/wpf/wickedproblems.pdf
aaah. excellent – thanks for letting me know and passing on the link, Jeff :)